Q&A
The Q&A will be updated regularly
What are the age restrictions ?
Pitch seats access strictly forbidden to guests under 14 and guests under 16 must be accompanied by a legal adult representative
How can I get tickets for peoples with disabilities?
People with disabilities can directly access to a dedicated reservation platform on the Stade de France website
I want to buy my tickets with my friends, can I buy several places + those of my friends at the same time?
You can buy tickets for several persons at the same time but only the buyer’s name will be written on the purchased tickets. Therefore for VIP tickets, the buyer must be present, have a place and his ID on the day of the concert. For other categories, you need to have the ID copy of the ticket owner.
Can I buy my tickets on a reseller website?
We do not recommend it to you because we can not guarantee the legitimacy of the tickets.
What are benefits of VIP package?
- 1 Diamond ticket
- Priority access to the concert venue
- Access to the sound check
- Pass & lanyard as VIP souvenir
- Reception
Is it possible to buy benefits off-package? Meaning, buying any seat (like category 1) + an access to the sound check for example?
No, this is not possible. Benefits are available in the package only.
Is it possible to resell the tickets?
It’s possible to resell them.
In order for the buyer to use the ticket on the day of the concert, you must provide a copy of the identity card which bears the same name as the one on the ticket.
We have no information about VIP packages resell.
Where to buy our ARMY Bomb?
You will be able to buy your ARMY Bomb the day of the concert at merchandises stand.
When will the gates of venue open?
The gates open at 4:30pm local time and the concert will begin at 8pm local time.
What are the forbidden objects?
How to avoid tickets frauds ?
Detect ticket vendor from unofficial private label
- concert tickets on sale while the venue is full
- concert tickets on sale before that the opening of sales is announced on the official site
- prices that do not match those on the official sites
Avoid resellers on the street
- no guarantee of the ticket validity
- no recourse available in case of dispute/litigation
Try to not show your tickets on SNN or hide the barcode and the numbering
What does the parental consent?
Your parental consent must be on paper. It must declare, on the honor, that your legal representative authorises your presence at the concert without accompanying you.
You must also attach a photocopy of the identity card of the legal representative on the day of the concert in addition to your parental consent.
Is there a cloakroom available ?
Stade de France has free and monitored storage facilities located at each gate. However, the storage facilities are exclusively reserved to items prohibited in the stadium subject to available space. Indeed, each client will be obliged to deposit their forbidden items.
Any refusal to deposit your items will cause a ban from the stadium access without refund. You can get your object when you exit the stadium. Stade de France finally declines all responsibility for loss, theft or damage of deposited objects.